Business editing
I can help you with your business documents, including
• sales proposals, tenders, bids
• ISO9001 documentation
• software manuals
• service contracts.
Sales proposals
Sales proposals must be slick, but easy to read. Critical information must be easily located, especially by senior
executives and key decision makers.
Technical proposals often emphasize the technology and overlook the end-user benefits. I can bring a customer focus
to your proposals.
Sales proposals always have tight deadlines. In my experience, they go right down to the wire. So, it takes stamina and
a cool head to produce the best result in the time available.
I've edited and assembled numerous sales proposals, many of which had input from authors in other
time zones. But I never missed deadline.
Let me help your sales and marketing people put together proposals that win business.
ISO9001
ISO9001 is a set of quality standards for business processes. The standards cover:
• procedures for key processes
• process monitoring
• record keeping
• defects and corrective actions
• continual improvement
ISO9001 accreditation can be critical, and the documentation requirements can be onerous.
I can write your ISO9001 documents and help you through ISO9001 audits.
What a customer says
"Brian offers a rigour of thought and expression and can bring clarity to complex topics. He recognises and strongly
resists waffle and confusion, particularly in formal documentation."
Richard Screech
Engineering Architect
Alcatel-Lucent New Zealand
Software manuals
Software manuals work best when they contain just the information that the reader needs. Extraneous information makes
them laborious to use.
Information must be easy to find, so clarity, brevity, and format are critical. These are always my key focus.
I've written manuals for specialist software. In the process, I've usually identified usability issues with the software, e.g.
• screen-layout problems
• unconventional terminology
• meaningless error messages.
Involving me at an early stage of your software project means you get more than just a manual.
Service contracts
Plain-language contracts facilitate business. Setting out clearly each party's rights and obligations reduces the risk
of litigation.
Writing with clarity and brevity is what I do best. Let me draft your service contract.